Expert Inspections
Measuring the unevenness of a pull-out kitchen unit
One of the UK's most experienced furnishings experts, I can provide independent reports to help resolve disputes about furniture and floorcoverings for consumers, businesses, solicitors and consumer advisers, and the Courts. Please click below for more details.
Training
Knowing what's right helps to identify the causes of complaints and prevent them
Complaints Masterclasses for upholstery, floorcoverings, beds and cabinets (including kitchens). Training for furnishings inspectors. Customer service and consumer law courses tailored for those working in the furniture and floorcoverings industries.
Consultancy
Pricing and point-of-sale - getting this right is important
With my extensive experience working for furnishings companies and as the independent ombudsman (Qualitas) I can help furniture and floorcoverings manufacturers and retailers to improve customer service and complaints handling in a wide variety of ways. I can also help other businesses and individuals. Please click below for more details
