Please click the link below to open up a one page flowchart which will give you a quick and simple overview of the rights - and responsibilities - of a consumer when they buy from a retail shop.
This chart does not apply to sales made when the customer is off premises
Richard Renouf Independent Furnishings Complaints Consultant. With more than 27 years experience dealing with upholstery, cabinets, beds, carpets, vinyls, LVT, laminate and wood flooring, fitted kitchens and soft furnishings complaints, consumer law, Alternative Dispute Resolution (ADR), Courts including Small Claims Track, etc. Independent Expert Witness providing reports which comply with the Civil Procedure Rules (CPR Part 35). This site has details about my consultancy services and expert witness work together with training courses and events for furnishings retailers
Richard Renouf, 1 Bar Lane Cottages ,Newton Road, Whittlesford, Cambridge CB22 4PE, richard@richard-renouf.com
All photographs taken by RIchard Renouf (unless otherwise stated) and are copyright
